CREATIVE INSIDE LEARNING VISION

ORGANZIATIONAL AND MANAGERIAL PERFORMANCE What is Organizational Performance? Organizational performance can be termed as “The actual results or output of an organization as compared to its desired output or results”. Organizational performance measures are taken to ensure that this difference between the intended and actual results is kept as minimum as possible, keeping in view that the desired objectives do vary from actual, due to changing circumstances. Organizational performance covers three areas of an organization’s outcome, which are its products market performance, financial performance and shareholders return. In case of hospital this concept would include return on investment made also. Also the beneficiaries should get benefit from the confidence reposed by them in the trustees of the trust. What is Managerial Performance? Managerial Performance, in general and also for a private hospital would include patient’s satisfaction over the long-term, maxi

Introduction British Airways (BA) is one of the well known airlines in UK and it is one of the biggest airlines which operates more than 550 destinations worldwide. British Airways was established on 25th August 1919. British airways finished 91yrs in airline industry. Privatized in 1987, it has continued to increase in growth in spite of stiff competition (Connell, Williamson 2011, 115) .  British airways not even provide the services on domestic and international level but it also provide the service of charter for ancillary and freight (British airways 2010). There are round about 57000 employees who work in the British airline till date (Data monitor 2010). British airways carries  approimately more than 33million passengers, and earning billions in revenue. Based in the principal business places of London, the company has significant presence at Heathrow, Gatwick and London City. The company holds a very strong customer base as it is operating across the globe. Brit

Importance of organizational and managerial performance measures Measures of organizational and managerial performance are very critical to any organization.   Managers     should be able to asses and evaluate performance using different type of criteria. They should be able to look at performance in terms of agreed aims and objectives, priorities, purpose and outcome. They can only measure performance from what was set out to be achieved. Organizational and management performance measure has a key role to play in improving the overall value of an organization   (pettinger Organizational and managerial performance measures are very important to any organization because it helps maximize customer, client and user satisfaction of products and services over time. It helps maximize the confidence of everyone involved or affected by the organization over a long term.   (Buchanan & Huczynski, 2010) Performance measures Will help long term owner/shareholder value and getting the b

Introduction TPM tools limited is a UK based exporting company whose area of specialization is in exporting specialized hand tools of high quality towards African countries especially those that are English speaking. The specialization is in such tools as the tile cutters, wrenches as well as frame saws among others. Correspondence between the UK productions and the market, which is mainly in Africa, is through agents which are situated within the market countries and which links the management from the mother country. Moreover, the management gets information from customers on the state of the market through emails and mails whenever they visit the countries or through the agents who represent the companies within the countries. Nevertheless, it is to be noted that the information given by customers through the mails or letter are often contradicted with the information given by the agents representing the countries and this points to a major information breakdown.